Terms and Conditions – Kandy House

Privacy Policy

This Privacy Policy describes how kandyhouse.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose: shared with our processor Shopify and Shippit our Booking System

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source Of Collection: Collected From You

The Site is not intended for individuals under the age of 18 years. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/fr-be/privacy%20policy/

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.\

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us admin@kandyhouse.com.au – phone on 0481352639 or by mail using the details provided below:

SHOP 54D Parabanks Shopping Centre 68-84 JOHN STREET SALISBURY SA 5108

Shipping Policy

We post all of your orders through Australia PostShipping is set by Australia Post. We ship Australia wide and World Wide.
Please note: ORDERS OF OUTER BOXES AND OR / BULK orders may be opened to cut down on shipping costs to save you, our valued customer money. ( We dont Damage the product We just remove outer Larger Boxes.

You may also wish to collect from our shop at Shop 54D PARABANKS SHOPPING CENTRE SALISBURY SA 5108

Melted Items

Unfortunately we cannot refund melted items, please understand this when placing your order. We try our best to avoid this on our end but unfortunately most chocolate will begin to melt from 28 degrees.

What we recommend if ordering Chocolate during warmer months:

– Order via Express shipping

– Check the weather ahead of time. If your order will take a few days to arrive, make sure it is not during a heat wave. Some post vans are not fully airconditioned.

– Place your order at the start of the week so that your order will not be sitting in a depot all weekend.

Best Before/Use By Dates:

On the food you buy, how often do you check the ‘Use By’ or ‘Best Before’ date and wonder what the difference is? Do you know what these dates mean for the safety or quality of the food being consumed? Use by and Best Before dates on food can often be confusing. Keep reading to learn about the types of foods these dates apply to

‘Use By’ is the critical date mark as it signifies when a food must be consumed by for health and safety reasons. It is used on highly perishable foods, such as ready-made meals and items that are classified as high risk upon expiration. We do not distribute food at risk of exceeding its ‘Use By’ prior to being consumed. ‘Best Before’ is used to indicate quality rather than safety. It identifies the date after which food exceeds its peak quality.

‘Best Before’ dates are found on food such as Chips, Chocolate Lollies and canned foods. It is perfectly safe to eat food past its ‘Best Before’ date but some of its quality, flavour or texture may have been lost. Some of the food that we distribute maybe reaching its ‘Best Before’, or Have past its ‘Best Before’ however, due to factors including Freight items arriving from overseas have a short date. We ensure we meet the Manufactures internal guidelines and that product is still safe to consume and the quality will not be unduly affected. The items must also comply with all our other requirements ensuring they are safe to consume with no damage to the packaging and having been stored under appropriate conditions.

After a certain period if these items reach the Medium Peak time we will discount or put these items on clearance.

More Details Can be found on the Food Standards Australia and New Zealand site https://www.foodstandards.gov.au/consumer/labelling/dates/pages/default.aspx#:~:text=Foods%20should%20not%20be%20eaten,may%20have%20lost%20some%20quality.

Refund Policy

MR Kandy wants to share with you his Refund Policy Please make sure you read his Policy to ensure you are aware.

Unfortunately in the Magical Kingdom of Kandy, Kandy house are currently unable to accept returns due to the nature of our products. Mr Kandy Apologises for any inconvenience this may cause.

Damages and issues

Yikes Mr Kandy will not be happy, after all he wants people to be joyful over their goodies. Rest assured lets get The Kandy Squad onto this so Mr KANDY doesn’t find out.

Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Melted items

Kandy mine,(OH NO) Unfortunately temperatures outside the Kingdom of Kandy are unpredictable, Unfortunately if you place an order in the middle of Summer we cannot replace or refund any chocolates that have Melted if Temperatures outside Kandy Land are 28 Degrees. During our check out process you will have to agree to our Refund Policy and Terms and Condition of sale.

Unfortunately, we cannot refund Parcels that have been sitting out after being delivered.

So no one gets tempted or to avoid chocolates from Kandy Land melting all orders will be required to be signed for.